1. scope of application
These General Terms and Conditions (GTC) apply to all contracts between Recover Society GmbH based in Frankfurt am Main, hereinafter referred to as "Recover Society", and its customers. These GTC apply exclusively to services provided by Recover Society GmbH. They cover both participation in the Membership Program and individual bookings of services. The GTC apply regardless of whether the booking is made in person, by telephone, by WhatsApp, via a booking tool or in any other way offered by Recover Society. Medical services or medical treatments are not covered by this. The contractual partner for these services is solely the attending physician. Recover Society accepts no liability for these medical services.
2. benefits within the scope of membership
Members receive a benefits package for the duration of their membership, which includes the following elements in particular:
Recover Points are non-transferable and expire at the end of the respective month, unless a longer validity period is prescribed by law. The services may not be resold. It is not possible to save up points over several months.
3. participation requirements
Use of the services is reserved for persons aged 18 and over. A brief health assessment is carried out before certain treatments are used. By booking, members and customers confirm that they are in good health to make use of the services offered.
4. contract term, payment and termination
The minimum contract term for Membership is twelve months; if you pay in advance for a longer period, it will be extended for the selected period. If the contract is not terminated, it is automatically extended. The notice period is one month before the end of the agreed contract period. Payments are made by credit card.
5. individual bookings
Individual services can also be booked independently of a membership. The fee stated at the time of booking applies to these services. Payment is due upon booking or at the latest on the day the service is provided.
6. vouchers
Recover Society vouchers are valid for three years from the date of purchase and expire automatically on the third anniversary of the date of purchase. They can be redeemed at all locations operated by Recover Society. Payment in cash is excluded. Vouchers are transferable. Unused credit remains valid until the expiry date.
7. right of withdrawal
When concluding a membership or an individual booking via distance selling, consumers have a statutory right of withdrawal of fourteen days. If the service is provided within this period at the express request of the customer, the right of withdrawal expires as soon as the service has been provided in full. There is no right of withdrawal for contracts concluded on site.
8 Cancellations
Treatments and applications can be canceled free of charge up to 24 hours before the agreed date. No refunds will be made in the event of later cancellation or no-show, even if the booking was made using credits.
9. house rules and behavior
Customers undertake to treat the premises with care and to follow the instructions of the staff. It is prohibited to bring alcohol or drugs onto the premises or to use the facilities while under the influence.
10. liability
Recover Society is only liable for damages caused by intent or gross negligence. Recover Society assumes no liability for health risks, unless these are based on intent or gross negligence. Liability for personal injury remains unaffected. No liability is assumed for valuables and items brought along.
11. data protection
The privacy policy of Recover Society GmbH applies, available at: https://recoversociety.com/impressum/
12. final provisions
German law shall apply. The place of jurisdiction is Frankfurt am Main. The contractual language is German. There are no third party rights arising from this contract. Should individual provisions of these GTC be invalid, this shall not affect the validity of the remaining provisions.
