They apply to all locations operated by Recover Society, currently Frankfurt am Main, Baden-Baden, and Berlin.
Recover Society GmbH, Niddastraße 63, 60329 Frankfurt am Main, represented by Managing Director Nicolai Gropper, HRB 135815, Frankfurt am Main Local Court, VAT ID No. DE370289796, he***@************ty.com.
1.1 These terms and conditions apply to all contracts between you and Recover Society, regardless of whether you make a reservation in person, by phone, through our website, our app, via WhatsApp, or through any other method we offer.
1.2 Any terms and conditions of yours that differ from ours shall apply only if we have agreed to them in writing.
1.3 A consumer is any person who enters into the contract primarily for private purposes. Where these terms and conditions expressly refer to consumers, the relevant provision applies only to them.
2.1 We provide services in the areas of recovery, prevention, and well-being, including, in particular, cold and heat therapies, red light therapy, mild hyperbaric oxygen therapy, compression therapy, group sessions, and counseling. The services available at each location are listed in the service and price overview.
2.2 Our services are not medical treatments. They are not intended to diagnose, alleviate, or cure illnesses, nor do they replace a visit to a doctor. Statements regarding their effects refer to general well-being and recovery.
2.3 We provide our services partly on our own premises and partly at our partners’ locations, such as hotels or department stores. Access and hours of use at these locations are additionally subject to the opening hours and house rules of the respective establishment.
2.4 We may substitute individual services with others of equivalent professional quality and have them performed by qualified third parties, provided that this is reasonable for you and the scope of services remains comparable overall.
3.1 Medical services—in particular, infusion therapies and laboratory diagnostics—are provided by cooperating physicians under their own responsibility and based on a separate treatment agreement with you. They bill you directly in accordance with the Schedule of Fees for Physicians.
3.2 We are not a party to this treatment agreement. We provide access and the necessary infrastructure and arrange the appointment. We are not liable for the medical services provided, the information given, or any resulting consequences.
3.3 Medical services are not included in the membership. They do not count toward your quota, do not qualify for tiered discounts, and do not affect your status.
4.1 Our services are available to individuals 18 years of age or older.
4.2 Before your first treatment, please fill out a health questionnaire. Please notify us of any changes in your health status before your next treatment. The information you provide must be complete and accurate.
4.3 Certain treatments are not suitable for individuals with specific pre-existing conditions, during pregnancy, or while taking certain medications. You will receive information regarding this before the treatment. If you find our instructions or those of your treating physician unclear, please clarify the matter with us or your physician before the treatment.
4.4 We reserve the right to refuse or terminate a session if we have doubts about your medical fitness, if information is missing, or if you are clearly under the influence of alcohol, drugs, or medications that make participation unreasonable. In such cases, you are only entitled to a refund if you are not at fault for the reason.
4.5 If damages result from your providing incorrect or incomplete information or failing to notify us of a change, we shall not be liable unless we are found to have acted with intent or gross negligence.
5.1 The description of our services does not constitute a binding offer. By making a reservation, you are submitting an offer. The contract is formed when we confirm the reservation or begin providing the service.
5.2 For online bookings, you will immediately receive a written confirmation containing all details regarding the service you booked.
5.3 We reserve the right to reject a reservation or membership application without providing a reason. In such cases, we will refund any payments already made in full.
6.1 The prices listed in the service and pricing overview in effect at the time the contract is concluded shall apply. All prices are final prices and include sales tax.
6.2 Payment must be made before or at the time of service delivery using the payment methods we offer. For the ongoing billing of memberships and additional fees, you must provide a valid payment method and keep it up to date.
6.3 If you are in default, we may charge statutory default interest and suspend further performance until the amount is paid in full. For any returned charge or failed debit for which you are responsible, we will charge you the actual costs we incurred. You retain the right to prove that the costs were lower.
6.4 You may offset only undisputed claims or claims that have been legally established. You are entitled to a right of retention only under the same contractual relationship.
7.1 Scheduled appointments are binding.
7.2 You may reschedule or cancel an appointment free of charge up to 48 hours before the agreed-upon start time.
7.3 If you reschedule, the amount paid will remain assigned to the new appointment. If you cancel in a timely manner, we will credit the amount paid to you as a gift certificate in accordance with Section 8; no refund will be issued. If the appointment was booked from an allocation, the session will be returned to the current month’s allocation. This does not affect your statutory right of withdrawal; in that case, we will refund the amount.
7.4 If you cancel less than 48 hours in advance or fail to show up, our right to compensation under § 615 of the German Civil Code (BGB) remains in effect. We will take into account any expenses we saved and deduct any proceeds we receive from filling the appointment with another client. You retain the right to prove that we incurred no loss or a significantly lesser loss.
7.5 If the appointment was booked as part of a quota, we will apply the entitlement under Section 7.4 to this session. No additional fee will be charged.
7.6 If you arrive late, the treatment time will be shortened accordingly. The price remains the same. If we are unable to begin the treatment due to your tardiness, Section 7.4 applies.
7.7 If we are unable to offer an appointment for reasons within our control, we will offer you an alternative appointment or refund the fee. Any further claims are governed by Section 14.
8.1 Gift certificates issued by us are valid for three years, starting at the end of the calendar year in which they were purchased.
8.2 Gift certificates are transferable and can be redeemed at all locations we operate. They cannot be redeemed for cash. Any remaining balance remains valid until the expiration date.
8.3 Coupons cannot be combined with other discounts, unless otherwise stated on the coupon.
Vouchers for Medical Services
8.4 For medical services, we issue vouchers exclusively in the name of and on behalf of the respective practice. We act as an intermediary in this process. The contract for the medical service is entered into solely between you and the practice, even if you purchase the voucher from us and pay us for it.
8.5 We collect the purchase price on behalf of the practice and forward it to them. The practice is solely responsible for the service itself, its billing, and its eligibility for reimbursement. The practice’s terms and conditions and prices, which you receive at the time of purchase, apply.
8.6 A gift certificate does not entitle the holder to a specific treatment. The treating physician alone determines whether a treatment is medically justifiable and appropriate, based on a consultation and examination. If a treatment is not an option for medical reasons, the practice will refund the value of the gift certificate.
8.7 You can request appointments for medical services through us. Appointment scheduling and cancellation policies are governed by the practice’s terms and conditions, not by Section 7.
8.8 Vouchers for medical services are non-transferable and cannot be applied toward other services.
8.9 Please contact the practice regarding cancellations, revocations, and refunds. We will assist you in forwarding your request.
Who Your Contractual Partner Is
9.1 We sell goods under three different terms. We specify which terms apply before the purchase.
| Role | What that means |
|---|---|
| We sell our own products | We are your contractual partner. Sections 9.2 through 9.12 apply. |
| We provide | The contract is entered into between you and the seller, whom we will identify before the purchase. We are obligated to provide the brokerage service, not the goods. |
| We are exhibiting | You can see and try out the product in person, but you can't buy it from us |
9.2 We are retailers. We do not manufacture any of the goods we sell ourselves; we do not market them under our own name, modify them, repackage them, or relabel them. We source only goods that are intended for the German and European markets by their manufacturer or importer.
Defects, Warranty, Product Liability
9.3 We are liable for defects in the goods in accordance with statutory provisions . If you are a consumer, none of these rights are limited, reduced, or excluded. We are your point of contact in the event of a defect.
9.4 This is distinct from a manufacturer’s warranty. It is voluntary, supplements your statutory rights, and is provided by the manufacturer, not by us. Its terms and conditions are set forth solely in the warranty statement included with the product. Any claims arising from it should be directed to the manufacturer.
9.5 Under the Product Liability Act, the manufacturer is liable for damages caused by a defective product. We are not a manufacturer as defined by this Act. Our own liability is governed by Section 14.
9.6 The manufacturer is responsible for a product’s composition, manufacture, labeling, safety instructions, and permitted advertising claims. The information on the packaging and in the package insert is authoritative. Any statements we make during sales conversations, on our premises, or through our channels do not go beyond this information.
Individual product categories
9.7 Dietary supplements are foods, not medicines. They are not intended to treat diseases and are not a substitute for a balanced diet or medical treatment. Follow the recommended daily dose, the directions for use, and the warnings on the packaging. If you are pregnant, breastfeeding, have pre-existing medical conditions, or are taking other medications, please consult your doctor before use.
9.8 Cosmetic products are intended for cleansing and skin care. Follow the instructions for use and the information regarding shelf life after opening. If you have known sensitivities, check the list of ingredients before use.
9.9 You may use devices intended for home use only in accordance with the manufacturer’s instructions for use. If the device is a medical device, its intended use, contraindications, and any restrictions on its distribution also apply. We will supply such products only to the extent permitted by law and will inform you of any contraindications before you make a purchase.
9.10 We do not evaluate test and diagnostic kits. The evaluation is performed by the laboratory designated by the manufacturer, and you will receive the results from that laboratory. A test result is not a diagnosis and is not a substitute for a medical evaluation. If a test may be dispensed only with a doctor’s referral, explanation, or supervision, we will dispense it exclusively in this manner.
Purchases, Shipping, Returns
9.11 When shipping, we bear the risk of accidental loss until the goods are delivered to you.
9.12 For distance sales, you have the right of withdrawal as set forth in Section 13. There is no right of withdrawal for sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery, § 312g (2) No. 3 BGB. This applies in particular to dietary supplements, cosmetics, and test kits. There is no right of withdrawal for in-store purchases. This does not affect returns made as a gesture of goodwill.
10.1 For group sessions, the advertised minimum and maximum number of participants applies. If the minimum number is not reached, we reserve the right to cancel up to 24 hours in advance. In that case, we will offer an alternative date or refund the fee.
10.2 For events held at partner venues, those venues’ house rules and admission policies also apply.
10.3 Tickets and subscriptions purchased through Classes constitute separate contracts. The terms and conditions in Part C also apply to them.
11.1 You must comply with the house rules, safety guidelines, and instructions from our staff. You may use the equipment only after receiving instruction and only in the manner intended.
11.2 The consumption of alcohol and drugs on our premises and the use of our facilities while under the influence of such substances are prohibited. Video and audio recordings are prohibited in the areas of use.
11.3 We reserve the right to enforce our house rules. In the event of serious or repeated violations, we may bar you from using the premises and, after issuing a prior warning, terminate the contract for good cause.
11.4 At partner locations, we are tenants or subtenants. The property owner is not involved in our services and is not your contracting party. Claims related to our services should be directed exclusively to us; claims related to medical services should be directed exclusively to the practice.
11.5 We are liable for items brought onto the premises only in accordance with Section 14. Please store valuables in the lockers provided.
12.1 We occasionally take photos and record videos at events. We will notify you in advance. Any photos or videos in which you are recognizable will only be published with your consent, which you may revoke at any time with future effect.
13.1 If you enter into the contract through distance selling or outside of our business premises, you have a right of withdrawal for a period of fourteen days. The complete withdrawal policy and the sample withdrawal form can be found in Appendix 1 and at any time at [URL].
13.2 You may also submit your cancellation using the cancellation feature on our website. You will immediately receive a confirmation of receipt, including the date and time.
13.3 There is no right of withdrawal for bookings of individual treatments, classes, and events scheduled for a specific date or time period, pursuant to Section 312g(2)(9) of the German Civil Code (BGB). Our cancellation policy in Section 7 applies to these bookings, which, in practice, offers you more benefits than a right of withdrawal would.
13.4 There is no right of withdrawal for contracts you enter into at our place of business.
14.1 We have unlimited liability for damages resulting from injury to life, body, or health; for willful misconduct and gross negligence; when a warranty is assumed; and under the Product Liability Act.
14.2 In cases of simple negligence, we are liable only for a breach of a duty whose fulfillment is essential to the proper performance of the contract and on whose fulfillment you may reasonably rely. In such cases, liability is limited to damages that were foreseeable at the time the contract was concluded and that are typical for this type of contract.
14.3 Otherwise, our liability is excluded.
14.4 The provisions of Sections 14.1 through 14.3 also apply in favor of our legal representatives, employees, and agents, as well as in favor of the respective owner of a partner location.
14.5 We are not liable for medical services as described in Section 3.
15.1 Individual applications may be temporarily unavailable due to maintenance, repairs, or regulatory requirements. We will announce any foreseeable restrictions and, to the extent possible, provide an equivalent alternative.
15.2 If we are unable to provide essential services for more than 14 consecutive days for reasons beyond our control—such as a government-ordered closure—the mutual obligations of the parties shall be suspended for the duration of the disruption. Fees for this period will not be charged or refunded, and the term of your membership will be extended accordingly if you so desire. If the disruption lasts longer than three months, either party may terminate the contract for cause.
16.1 We may amend these terms and conditions if required to do so due to a change in the law or in the rulings of the highest courts, if a loophole arises, or if an amendment is exclusively to your advantage. Changes to the scope of services or prices are not governed by this section, but by Part B.
16.2 We will notify you of any changes in writing at least six weeks before they take effect and will inform you of your right to terminate the agreement.
16.3 If you do not agree with the change, you may terminate the contract at any time prior to the effective date without notice. If you do not object and continue to use our services, the change will take effect as of that date.
17.1 German law applies. If you are a consumer, the mandatory consumer protection provisions of the country in which you have your habitual residence remain unaffected.
17.2 The language of the contract is German. We provide an English translation. In the event of any discrepancies, the German version shall prevail.
17.3 If you are a merchant, a legal entity under public law, or a special fund under public law, Frankfurt am Main shall be the exclusive place of jurisdiction.
17.4 We are not obligated and are not willing to participate in dispute resolution proceedings before a consumer arbitration board.
Appendix 1: Notice of Right of Withdrawal and Sample Withdrawal Form
Appendix 2: Overview of Services and Prices for Each Location, draft dated September 8, 2026, available as a subpage of this page
Part B applies in addition to Part A. In the event of any conflict, Part B shall take precedence.
B1.1 Membership is available at several levels. The available levels, their quotas, discounts, booking windows, and cancellation deadlines are listed in the Services and Pricing Overview.
B1.2 Membership entitles you to use all locations operated directly by us. Prices for add-on services may vary by location.
B1.3 Medical services, laboratory diagnostics, massages, coaching, and merchandise are not included in the membership. They may still be booked at the tiered discount rate, provided the price list allows for it.
B2.1 A session is an application, regardless of its duration.
B2.2 Each session from the package covers a service value up to the maximum amount listed in the price overview. If the price of the selected treatment exceeds this amount, you will pay the difference. We will itemize this additional payment before booking and charge it to your registered payment method.
B2.3 The tiered discount applies to additional bookings, but not to sessions from the quota or to the copayment specified in B2.2.
B2.4 Allotments apply on a calendar-month basis. Unused sessions and classes expire at the end of the month; they cannot be carried over or refunded. Allotments are personal, non-transferable, and non-saleable.
B3.1 In addition to the level you've enrolled in, you can earn a status through usage. The points for this are called Re:Time.
B3.2 Re:Time points are not a form of payment, credit, or gift certificate. They have no monetary value, are non-transferable, non-redeemable, and cannot be purchased. They serve solely to indicate a status.
B3.3 The Performance and Pricing Overview specifies the criteria for earning Re:Time credits and the thresholds for each tier.
B3.4 Re:Time expires due to inactivity. If you do not use the service for 28 consecutive days, three Re:Time points will be deducted weekly starting on the 29th day until your balance increases again. We will notify you after 21 days and issue a warning after 28 days, in writing to the address you last provided to us. During a break approved by us, the deduction is suspended. If your balance falls below a certain threshold, you will lose the corresponding tier and the benefits associated with it.
B3.5 Your effective status is the higher of your enrolled level and your achieved status.
B3.6 If membership ends, the Re:Time status achieved remains in effect and continues to accrue in accordance with B3.4; the portion of the status corresponding to the membership fee is forfeited.
B3.7 We may modify or terminate the status program, including the thresholds and the rule set forth in B3.4, in writing with three months' notice. Statuses that have already been achieved will remain in effect until the end of the current contract period.
B4.1 Membership is established for a fixed term. The available terms are listed in the service and pricing overview.
B4.2 The contract terminates upon expiration of the agreed term without requiring notice of termination. It does not renew automatically. Upon expiration of the term, the collection of premiums, the quota, and the tier associated with the premium cease. Ordinary termination during the term is not permitted.
B4.3 You may renew at any time during the term. If you renew at least 30 days before the term expires, no new enrollment fee will be charged. If you renew later or after the term has ended, the then-current list of services and prices, including the enrollment fee listed therein, will apply.
B4.4 We will notify you in writing of the contract’s expiration and the notice period specified in B4.3 well in advance of the contract’s expiration.
B4.5 Both parties retain the right to terminate the contract for cause. For us, cause exists in particular if you are in arrears on two monthly payments or if Section 11.3 applies.
B4.6 You may terminate the agreement for cause if, for health reasons, you are permanently or for a significant period of time unable to use the service. We may require appropriate proof.
B4.7 You may terminate the contract for cause if the location where you primarily make reservations closes permanently and we are unable to offer you a reasonable alternative location.
B4.8 Moving alone does not constitute grounds for termination.
B4.9 Notices of termination under B4.5 through B4.7 must be in writing. For memberships signed up for online, we also provide a cancellation button on our website. You will receive confirmation of your access, including the date, time, and the effective date of the contract’s termination.
B5.1 The premium is due in advance, either monthly or quarterly, depending on the plan. If the contract is terminated early due to extraordinary termination, we will refund the portion of premiums already paid that corresponds to the remaining term.
B5.2 The premium remains unchanged for the entire agreed term. Price changes will only apply to a new contract that you enter into in accordance with B4.3.
B5.3 Changes to the overview of services and prices for individual services apply to future bookings. Appointments that have already been confirmed will remain at the confirmed price.
B6.1 You may suspend your membership upon request. The details and requirements are listed in the Services and Pricing Overview. The term of your membership is extended by the duration of the suspension. During the suspension, you will not have access to your membership quota.
B6.2 You may upgrade to a higher tier at any time; you may downgrade to a lower tier at the end of the current contract period.
B7.1 For the Society and Society Patron tiers, the provisions of the separate membership agreement also apply, particularly those regarding admission, nomination, guest privileges, and confidentiality. The term provisions set forth in B4 also apply to these tiers. In the event of any conflict, the membership agreement shall prevail.
B7.2 Subsidized memberships are granted by us. There is no entitlement to them. A separate funding agreement applies to them.
B7.3 Memberships established through a corporate contract are also subject to the terms agreed upon in that contract, particularly with regard to hours of use. If the corporate contract or the assignment of the court expires, the membership will be converted to the list price of the corresponding tier at the end of the current month. We will notify you at least four weeks in advance, and you may cancel your membership up until the conversion date.
